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Heart Problem

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Milestones
Services In Patient Admission Process
Before admission
  1. Except for emergency cases, admission to the hospital is done by appointment. This will be recommended by the consultant after consulting with patient.
  2. Before admission, the patient is properly counseled by the counselor regarding the treatment and estimated amount and approx. stay period in hospital.
  3. Patient's attendant can pay the bill amount by cash or by credit card.
  4. Patient is requested to bring all previous documents for better assessment of diagnosis.
On admission
  1. Patient is requested to bring personal toiletries and keep some cash for miscellaneous purposes. They have to safeguard their valuables. The hospital will not be liable for any loss of money or valuables.
  2. Although we provide you a bed or room of your choice but in case of max occupancy you may be allotted other one available at that time. We regret any inconveniences caused.
  3. You may give your request to the reception for change of room or bed and we will try our best to accommodate your request. We cannot promise a change in bed or room or location as this depends on bed availability and clinical condition of the patient.
After admission
  1. The bed charge is calculated from 12 noon to 12 noon irrespective of the time of admission.
  2. Depending upon you financial position upgrade/downgrade of the class of bed is possible as per availability after admission.
  3. Daily you will be informed by our reception regarding bill amount. We would appreciate if the amount accrued to your account is settled on daily basis.
  4. As a patient you require rest and we do our best to provide you a quiet and peaceful environment. In order to achieve this we need your co-operation. We allow one attendant in general ward, two attendants in Private & Deluxe room only. Please discourage visitors especially children in hospital. Remember-noise levels and visitor borne infections not only hinder the recovery of your patient but also disturb our services.
  5. Visitors are allowed to visit patient during visiting hours. Visiting Hours - 7am to 8 pm, 12 noon to 1 pm, 7pm to 8pm.
  6. When the patient is shifted to the ICU/CCU , relatives have to vacate the room. Otherwise attendants can book room by paying extra amount as per hospitals rule subjected to availability of room.
During your stay
Your Doctor and Nursing Staff
  1. You are treated in house by a team of professional doctor and nursing staff round the clock. Your treating doctor will prescribe all tests and medications. In case of an emergency, the nursing staff will contact you and call for counseling.
  2. Our nursing personnel will provide you with dignified, compassionate, and professional care. They manage your medicines and execute the treatment as specified by your treating doctor.
  3. Ward personnel are very humble to make your stay comfortable.
Housekeeping
  1. In Hospital consumption of alcohol, cigarettes and tobacco, as well as spitting, is strictly prohibited.
  2. We maintain a hygienic environment for your health and request you to help us maintain the same. Keep the toilets clean and dry. Use the dustbins for disposal of any waste.
  3. We take pride in serving you. Giving tips is prohibited.
Meals
  1. Hospital is serving meal to every patient at FREE of Cost.
  2. Special diets will be served as prescribed by the doctor and dietician.
  3. All meals are prepared under supervision of trained and competent dieticians.
  4. If attendant require food they may visit our canteen at ground floor which is open from 6.30 am to 10.30 pm.
Clothes and Linen
  1. Hospital is providing clothes to every patient during their stay and it is mandatory for them to wear the same.
  2. All patients are provided with bed linen and that will be changed on daily basis. In case of any difficulty you may contact the nurse in charge of the ward.
  3. Please avoid bringing in outside linen, as this may cause infection.
Facility Management Services
  1. In case of any electrical, A/C, TV, telephone etc. fault or plumbing problems, please inform the nurse / housekeeping incharge on duty for assistance.
  2. A list of important extension no and supervisor & administrator no is pasted on back side of door of every room for assistance.
  3. Do not disturb or touch the bed side oxygen and suction pump equipment.
Ward Facilities
  1. General Ward beds are provided with a stool for patient's attendant and a small bed side cabinet for keeping of personal belongings. Bathrooms and toilet are common in general ward and are shared by all patients and their attendants.
  2. Semi-Private Wards are air-conditioned rooms on share basis, with television, attached bathroom and a couch for the attendant.
  3. Private Rooms are single occupancy, air-conditioned/non air-conditioned rooms with attached bathroom, television, telephone facilities and a couch for the attendant.
  4. Delux Rooms are air-conditioned rooms with attached bathroom, telephone, television, refrigerator, small almira, one luxury wooden chair and a bed for the attendant.
Please note that treatment and service charges vary for each category.

Billing Services

We provide computerized receipt of all charges for medicines / consumables / investigations / procedures availed by you. Queries regarding the bills may be cleared from reception at basement.
Sir Ortho
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